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Lean 360 Matrix

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While some tools and methods like Customer Journey Maps and Service Design Blueprints get us most of the way there, they can still fall short, requiring us to use both tools to get to the best solutions. The LEAN 360 Matrix resolves this by combining the best of both the aforementioned methodologies. The end result is a more comprehensive approach that gives any technology team the ability to collaborate more effectively in a cross-disciplinary way. Moreover, the LEAN 360 Matrix gives IT Leadership the ability to adjust their scope when needed, enabling them to transition into a low, medium or high degree of effort. Essentially, teams can connect the dots a lot faster, discovering the gaps, identifying the solutions, and prioritizing the next steps as expeditiously as possible.

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