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UX /A.I. Research & Design

Gen AI on Spotify

Gen AI on Spotify

Progressive AI & interoperability

Service Design Blueprint

Service Design Blueprint

Project Management and UX Design of SaaS Customer Call Center

Infographic / Figma

Infographic / Figma

Monarch Life Cycle and Ecology, diagram rendered as a PDF export from Figma.

Service Design

Service Design

Spectrum: SD research example -Manage Phase

UX Research

UX Research

Trane Support Services - Summary Report, UX KPIs, and IxD recommendations

Mobile Design / Figma

Mobile Design / Figma

Figma: Transactional Flow

UX/UI & Graphic Design

UX/UI & Graphic Design

Web, Mobile, Social Media

Innovation

Innovation

Innovation Day Proposal

Mobile Design

Mobile Design

Figma: Crypto Concept

Research & Writing

Research & Writing

Case Study: Chrysler Recall - 2021

Software Redesign

Software Redesign

Google Material Design

Search Analysis

Search Analysis

Merck Intranet Search Ecosystem

Responsive Design

Responsive Design

Pattern Library

Innovation

Innovation

"Lean 360 Matrix"combines Customer Journey Mapping and Service Design

Pro Bono

Pro Bono

Replicating success in social services

Research

Research

Big Data and UX: Global Support Services Redesign

Project Management

Project Management

Internal Search Capabilities project

UX Director

UX Director

Microsoft Sales Team Intranet redesign

Corporate Pitch

Corporate Pitch

3M Innovation Center, Role: UX Director

UI Design

UI Design

Corporate Law

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